1. Introduction
PXLBORN (“we,” “our,” or “us”) operates the LifeHouse Poland mobile application (the “App”). This Privacy Policy explains our practices regarding the collection, use, and disclosure of information through the App.
LifeHouse Poland is a church application designed to keep members connected and engaged. The App provides access to upcoming church events and sermons, allows users to journal their prayers privately, offers audio translations for English speakers, and delivers push notifications for important announcements and reminders.
2. Information We Collect
2.1 Device and Technical Information
We automatically collect certain technical information about your device and app usage:
- Platform: Operating system (iOS or Android)
- App Version: Version number and build number of the LifeHouse app
- Expo SDK Version: Development framework version
- Device Year Class: General age/capability category of your device
- App Language: Your selected language preference within the app
- IP Address: Collected automatically by our service providers
2.2 Analytics Identifier
We generate and store a pseudonymous analytics user ID on your device. This identifier:
- Is randomly generated when you first use the app
- Does not contain your name, email, phone number, or other personally identifiable information
- Helps us understand usage patterns across sessions
- Is stored locally on your device in secure storage
-
Includes timestamps for when you first used the app
(
first_seen) and when you last used it (last_seen)
2.3 Usage and Behavioral Data
We track how you interact with app features to improve your experience. This includes:
- Event Opens: Event ID, event name, church name, event price, whether it’s free, days until event, whether it’s upcoming
- Sermon Opens: Sermon ID, sermon title, pastor name, series name, days since sermon was published
- Prayer Added: Prayer category (e.g., thanksgiving, need), content length in characters
- Prayer Prayed: Prayer ID, category, number of times prayed, days since created, interaction method (e.g., swipe)
- Prayer Completed: Prayer ID, category, days since created, times prayed, interaction method
- Translation Play: Basic interaction tracking
- Feedback Modal Opens: Current app language, feedback URL
- App Rating Requests: Platform, rating method (in-app or store redirect), completion status, any errors encountered
2.4 Notification Preferences
We collect information about your notification settings:
- Whether notifications are enabled on your device
- Specific notification preferences (announcements, events, prayer reminders)
- Push notification tokens (required for delivering notifications to your device)
2.5 Onboarding Status
We track whether you have completed the initial app onboarding to customize your experience.
2.6 Error and Diagnostic Data
When the app encounters errors, we collect:
- Error messages and descriptions
- Stack traces (technical information about what went wrong)
- Error context (may occasionally include data from your current app state)
- Error type and timestamp
2.7 Survey and Feedback Responses
If you participate in surveys or provide feedback through the app, we may collect:
- Survey responses (which may include your written comments)
- Survey metadata (survey name, ID, iteration, questions asked)
- Feedback form submissions
Survey responses are treated as personal data and handled with appropriate care.
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Product Improvement and Analytics
- Understanding which features are most used and valued
- Identifying areas for improvement in the app
- Measuring feature adoption and engagement
- A/B testing new features and designs
3.2 Error Monitoring and Bug Fixes
- Detecting and diagnosing technical issues
- Monitoring app stability and performance
- Prioritizing bug fixes based on impact
3.3 Push Notifications
- Sending you event reminders
- Delivering church announcements
- Providing prayer reminders based on your preferences
- Notifying you of new sermons or content
3.4 Personalization
- Displaying content in your preferred language
- Customizing the app experience based on your usage patterns
- Remembering your settings and preferences
3.5 App Health Monitoring
- Tracking overall app performance metrics
- Identifying trends in crashes or slowdowns
- Ensuring consistent quality across different devices and OS versions
4. Third-Party Services and Data Sharing
We use the following third-party services to operate the app. These services may collect and process data as described in their respective privacy policies:
4.1 PostHog (Analytics)
Purpose: Analytics, product insights, user behavior tracking, and feature usage monitoring
Data Shared: All analytics events and properties described in Section 2
Privacy Policy: https://posthog.com/privacy
4.2 Firebase Cloud Messaging (Push Notifications)
Purpose: Delivering push notifications to your device
Data Shared: Push notification tokens, device identifiers, notification preferences
Privacy Policy: https://firebase.google.com/support/privacy
4.3 Apple App Store and Google Play Store
Purpose: App distribution, in-app review functionality
Data Shared: As required by platform guidelines
Privacy Policies:
4.4 Backend API Servers
Purpose: Managing push notification token registration, event data, sermon content
Data Shared: Push tokens, user preferences, feature interactions
We do not sell your personal data to third parties. Data is shared with these services only to provide app functionality and improve your experience.
4. Data Storage and Security
4.1 Local Storage on Your Device
The following data is stored locally on your device:
- Analytics user ID and timestamps
- Onboarding completion status
- Notification preferences
- Prayer journal entries (stored only on your device)
- App language preference
- Push notification tokens
4.2 Server-Side Storage
Data transmitted to our servers and third-party services is stored according to their respective retention policies. This includes:
- Analytics events (PostHog)
- Push notification tokens (Firebase and our backend)
- Error logs and diagnostic data
4.3 Security Measures
We implement industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Secure storage on your device using platform-provided secure storage mechanisms
- Limited access to backend systems
- Regular security reviews of our code and infrastructure
5. Data Retention
Analytics Data: Analytics events are retained according to PostHog’s retention policies. Typically, event-level data is retained for analysis purposes and may be aggregated over time.
Push Notification Tokens: Stored as long as you have the app installed and notifications enabled. Tokens are removed when you uninstall the app or disable notifications.
Local Device Data: Remains on your device until you uninstall the app or clear app data.
Error Logs: Retained for a limited period for debugging purposes, typically 90 days, after which they may be deleted or anonymized.
6. Your Rights and Choices
6.1 Notification Controls
How to Manage:
- Open the LifeHouse app
- Go to Settings
- Toggle notification preferences for events, announcements, and prayer reminders
- Use the master toggle to completely disable notifications, which will also unregister your push token from our servers
You can also manage notification permissions through your device’s system settings (iOS Settings > Notifications > LifeHouse Poland, or Android Settings > Apps > LifeHouse Poland > Notifications).
6.2 Data Deletion
To delete your data, uninstall the app. This will remove all locally stored data, including your prayer journal, preferences, and analytics ID. Since we use anonymized analytics identifiers, uninstalling the app effectively disconnects any server-side analytics data from you.
6.3 Analytics
Analytics are essential for app functionality and error monitoring. By using the app, you agree to the analytics collection described in this policy. All analytics data is pseudonymous and cannot be linked back to you personally.
7. Children’s Privacy
LifeHouse Poland is intended for general audiences and is not directed at children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
8. International Data Transfers
The app is operated from Poland, but our third-party service providers (PostHog, Firebase) may store and process data in various locations around the world. By using the app, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this policy
- Notify you through the app or via push notification (if appropriate)
- Post the updated policy on our website
We encourage you to review this policy periodically.
10. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Legitimate Interest: Analytics, error monitoring, and app improvement (where it does not override your rights)
- Consent: Push notifications, surveys, and optional features
- Contract Performance: Providing you with the app’s core functionality
11. Privacy by Design
We follow privacy-by-design principles:
- Data Minimization: We collect only the data necessary for app functionality.
- Pseudonymization: We use randomly generated analytics IDs instead of collecting personal identifiers like email or phone numbers.
- Error Context Sanitization: We strive to remove personal data from error logs before they are transmitted.
- No Unnecessary Tracking: We do not use advertising trackers or sell your data.
12. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: lifehouse-poland@pxlborn.com
Website: pxlborn.com
We will respond to your inquiry within 30 days.
By using LifeHouse Poland, you acknowledge that you have read and understood this Privacy Policy.